Gift card is one of the popular programs of businesses today. Using gift cards to create connections with buyers and help increase sales for businesses is the purpose of these programs. However, not all brands can create and use smoothly they may encounter difficulties. In this article, we would like to show you common POS gift card activation and how to troubleshoot those issues.
Overview of Gift Cards and How They Work
A gift card is a prepaid debit card that contains prepaid amounts for the user to use to purchase goods. This card will have a minimum and maximum limit on the amount of money on the card. In some cases, their owners can use them together with cash, debit, or credit cards to pay for transactions and orders. To hedge against the risk of loss, many gift cards can also be applied online. This process allows users to track remaining balances and freeze cards if lost. As a result, some gift cards are even safer than cash.
Gift cards will often work as a gift program for businesses and companies’ customers completely free of charge. This is considered a gift to bring experience and real use value to the target audience. At the same time, it helps to promote sales, build brand reputation, and customer satisfaction because this is a completely free gift. The owner can use this card or can be given as a gift to someone else. This will help attract more new customers to the brand. At the same time, old customers will be reminded of the brand more often, motivating them to return to the store. This card program will be given by brands to target customers on festivals, anniversaries, or when customers buy and reach a certain spending level.
Common Gift Card Activation Issues
For businesses, one of the common problems with gift card activation is designing and sending multiple cards at once. Designing gift cards is very time-consuming especially when combining multiple programs and further customization. Besides, it will also be more difficult to send cards to many consumers at once as businesses will have to add postage and packaging and write heartfelt notes to the list, which will quickly tire them. As a result, many brands choose to send these cards in batches even though it takes more time and money.
For customers, the common POS gift card activation issue is first and foremost about card accessibility. Some brands offer this program only to those who shop at the physical store while those who buy on the online sales channels are restricted to receive this offer. At the same time, buyers tend to crave variety, especially when it comes to how they buy their products. So, if the POS gift card has limited access, it can also become an obstacle to the activation and success of the business.
Gift cards often suffer from the problem of lack of activation. When the owner makes a payment via this card and they are declined because the card has not been activated; it leaves a bad customer impression on the brand. The lack of card activation is quite common, sometimes because the seller has not activated it or sometimes the computer system and POS (point of sale) have a problem. But, shoppers often don’t care much about the reason, so having an activation problem will upset them.
In addition, the POS gift card activation also had the problem of requiring an extra step to verify that the gift card had the purchased amount available. Gift cards can also bring issues of returned merchandise with demand for refunds or canceled services.
How to Troubleshoot Common Gift Card Activation Issues in Your POS System
To troubleshoot POS gift card activation issues, business owners can discover new possibilities on digital rewards platforms. These platforms are not only easy to navigate but often safer and come with features that allow brands to customize each card design and add specific messages to each card. Sending all to each customer is also thoroughly resolved and cost-effective. Plus, it also makes it easier for customers to claim their rewards. This is a positive for those who want to attract more customers.
If there’s a need to reduce design time, a retailer can pre-calculate and set goals for the type of gift card you’re looking to design; there are many different directions you can choose to go. Another option is to work with your gift card provider to ask them for assistance with launching the program. Some providers will combine some gift card design work with their services.
To solve the problem of access to the POS gift card activation, the supplier can offer multiple shipping options for the card. For example, a store with a high number of followers on eCommerce platforms is a great opportunity to send gift cards to people online.
So gift card providers need to consider scaling up and trying out different marketing strategies in terms of size and method. This gift card will be tracked through loyalty programs, subscription offers or membership benefits, referral marketing strategies, and upselling. At the same time, customers can also be supported with some additional incentives to buy gift cards. Merchants can attach coupons to each card to attract buyers and increase brand awareness. It is important to encourage customers to buy a lot to achieve high spending levels and get more incentives. Businesses will also benefit greatly from this approach.
ConnectPOS is one of the leading cloud point-of-sale systems. This solution provides support for order management and order fulfillment on omnichannel businesses. Besides, it also has an inventory management feature. This feature comes with powerful centralized data support that makes it easy for businesses to track their business and make timely and accurate purchasing decisions or campaigns. In addition, the software also has an integration to support a quick checkout process, enhancing the maximum customer experience. Notably, the platform’s customer management feature helps retailers create loyalty programs and gift cards to drive sales and attract long-term buyers. POS gift card activation will be supported by the system to reduce limitations and increase the effectiveness of this program.
Conclusion
Troubleshooting common POS gift card activation will help the promotion programs and marketing strategies on the card to be maximized. What businesses need to do is choose a good support system in management. Contact us if your business is looking for a support tool.
ConnectPOS is a all-in-one point of sale solution tailored to meet your eCommerce POS needs, streamline business operations, boost sales, and enhance customer experience in diverse industries. We offer custom POS with features, pricing, and plans to suit your unique business requirements.
