A Complete Guide for NetSuite POS System

In this comprehensive guide, we unravel the intricacies of the NetSuite Point of Sale (POS) system—a robust solution designed to revolutionize the retail landscape. From its seamless integration capabilities to its advanced features, this guide serves as a compass for businesses seeking to harness the full potential of the NetSuite POS system for streamlined transactions and enhanced customer engagement.

NetSuite POS System Overview 

The NetSuite Point of Sale (POS) serves as the in-store register element within the SuiteCommerce product line, catering specifically to midsize retailers. Tailored for efficiency and customization, NetSuite POS offers a streamlined interface for managing sales transactions and handling customer and item data. It stands out as a high-performance, fully featured solution operating in real-time to meet the evolving needs of today’s expanding retail enterprises.

NetSuite POS system is compatible with various register types, ensuring a swift and precise checkout process. Its high level of customization allows businesses to adjust workflows and appearances to align with the specific requirements of their store locations. Supporting peripheral equipment like barcode scanners, mouse, and keyboard, and featuring on-screen tools such as dynamic item lookup, tap screen interface, and a virtual keyboard, NetSuite POS is versatile and adaptable. Common setups include a receipt printer and credit card swipe device.

It’s essential to note that within the SuiteCommerce line, there’s an alternative point-of-sale solution called SuiteCommerce InStore (SCIS). Notably, NetSuite POS operates on cash registers and can function offline during temporary internet or network outages. 

On the other hand, SCIS is designed for tapscreen tablets and other portable devices, relying on the internet for transaction processing. Further details on SCIS can be found in the SuiteCommerce InStore User Guide under NetSuite Help > User Guides.

Integration with the NetSuite application empowers NetSuite POS with Enterprise Resource Planning (ERP) tools for managing items, pricing, and other business aspects. This integration involves periodic synchronization facilitated by a cloud-based distribution server like Amazon Web Services. Notably, NetSuite POS handles synchronization through periodic updates, mitigating the impact of internet outages on sales transactions.

Synchronization downloads involve updating registers with the latest item, price, promotion, customer, employee, and POS register configuration data. Conversely, synchronization uploads ensure that transactions made at registers, including items sold/returned, payment amounts, payment types, and customer information, are reflected in NetSuite. The synchronization periods default to NetSuite to POS every 15 minutes and POS to NetSuite every 5 minutes.

In payment processing, each POS register is linked to a third-party payment gateway. These gateways, chosen by retail businesses, handle credit or debit card authorizations and other specialized payment types. The POS connects with the payment gateway during transactions, facilitating secure payment processing. Roles and permissions, managed through assigned roles in the NetSuite application, dictate the actions sales associates and managers can perform. Passwords, the following Payment 

Application Data Security Standards (PA-DSS) of the NetSuite POS system, are set and maintained by the system administrator. Passwords for sales associates and non-system administrators do not expire, with adherence to PA-DSS guidelines being crucial for compliance.

Access to customer profiles is a key feature, enabling quick retrieval of customer contact information and purchasing history. This history, encompassing returns and purchases, serves as a valuable tool for upselling by suggesting items aligned with a customer’s purchasing trends. To view a customer’s past five transactions, a double-click or tap on the customer’s name is sufficient, and tapping anywhere on-screen returns to the transaction.

Why Businesses Should Integrate Netsuite POS System

In 2020, POS software market capitalization reached $9.3 billion, projected to double to $18.1 billion by 2027. Today, standalone POS systems are no longer sufficient—they must integrate seamlessly with retail ERP software to synchronize with overall business operations. However, the real game-changer lies in Cloud ERP automation solutions like NetSuite, which redefine the significance of retail POS systems in a transformative manner.

Integrating the NetSuite Point of Sale (POS) system into a business strategy brings forth a myriad of compelling advantages, positioning it as a strategic choice for retailers seeking to optimize their operational processes. Here’s a detailed exploration of the key reasons why businesses should consider the integration of the NetSuite POS system:

• Efficiency Amplification in Sales Transactions: NetSuite POS stands out for its efficiency in handling sales transactions. The system’s well-designed and highly customizable interface ensures a smooth and expeditious check-out process. This efficiency translates into a positive customer experience and streamlines the overall sales operation.
• Tailor-Made Customization for Business Needs: The high degree of customization offered by NetSuite POS is a notable asset for businesses. The system’s adaptability allows retailers to tailor the workflow and appearance, ensuring that the POS system seamlessly aligns with the unique operational requirements and brand identity of the business.
• Versatile Hardware Compatibility: Designed to work on various register types, NetSuite POS is a versatile solution that accommodates different hardware configurations. This compatibility extends to peripheral equipment such as barcode scanners, mouse and keyboard inputs, tap screen interfaces, and virtual keyboards, providing businesses with flexibility in choosing the hardware that best suits their operational needs.
• Offline Functionality for Uninterrupted Operations: An exceptional feature of the NetSuite POS system is its capability to function offline in the face of temporary internet or network outages. This resilience ensures that sales associates can continue processing transactions seamlessly, mitigating potential disruptions and maintaining business continuity.
• Seamless Integration with NetSuite Application: The integration of NetSuite POS with the broader NetSuite application delivers powerful Enterprise Resource Planning (ERP) tools. This integration streamlines the management of critical business elements, including items, pricing, and other essential aspects. The periodic synchronization process guarantees that data remains up-to-date across the entire business ecosystem.
• Global Availability for Diverse Markets: NetSuite Point of Sale is not confined to a specific region; rather, it is available globally, including in Australia, Canada, England, New Zealand, and the United States. This global accessibility makes it an ideal solution for businesses with operations spanning diverse geographic locations.
• Seamless Third-Party Payment Gateway Integration: NetSuite POS seamlessly integrates with third-party payment gateways, providing businesses with a secure and efficient means of handling credit or debit card authorizations and other payment types. This ensures a smooth and secure payment processing experience for customers, enhancing trust and satisfaction.
• Role-Based Permissions and Rigorous Security Standards: The implementation of role-based permissions within the NetSuite POS system ensures that each user, whether a sales associate or manager, has access only to operations relevant to their role. Furthermore, the system adheres to Payment Application Data Security Standards (PA-DSS) for password management, enhancing overall security and compliance.
• Access to Customer Profiles and Enhanced Upselling Opportunities: NetSuite POS goes beyond mere transaction processing by providing quick access to comprehensive customer profiles, including contact information and purchasing history. This valuable information enables personalized customer interactions, and the purchasing history can be leveraged to identify and capitalize on upselling opportunities based on individual customer preferences and trends.
• Reliable Synchronization Periods for Data Consistency: The synchronization periods between NetSuite and POS registers are meticulously defined, with periodic updates occurring every 15 minutes (NetSuite to POS) and every 5 minutes (POS to NetSuite). This regular synchronization ensures that data is consistently and timely exchanged between the POS system and the broader business application, maintaining a high level of data consistency.

The integration of the NetSuite POS system offers a comprehensive and sophisticated solution for retailers, empowering them with operational efficiency, customization capabilities, and enhanced customer engagement. Furthermore, the system provides a reliable and secure platform for sales transactions, contributing to the overall success and growth of businesses in the dynamic retail landscape.

How To Set Up Netsuite Integration

Setting up NetSuite integration involves a series of steps designed to seamlessly connect the NetSuite platform with other systems, applications, or technologies. Here is a more detailed guide on how to set up NetSuite integration:

Create A Netsuite Account

The first step is to create a NetSuite account if you don’t already have one. This involves signing up for a NetSuite subscription and configuring your account settings.

Navigate to Web Services Preferences: Log in and navigate to the Setup tab after creating your NetSuite POS system account. From the dropdown menu, select “Integration” and then go to “Web Services Preferences.” This is where you’ll configure the settings for integrating NetSuite with other systems.

Set Up User Accounts

To facilitate integration, you need user accounts with the appropriate permissions. A NetSuite administrator can assist in creating these accounts and assigning the necessary permissions. Users should have permissions related to web services and integration to ensure a smooth setup.

Utilize Netsuite Technologies

NetSuite POS system offers various technologies for integration, including SuiteTalk Web Services, SuiteCloud, and SuiteScript. SuiteTalk, a web services tool, allows integration with third-party systems and supports coding in multiple programming languages. It provides real-time data integration, inherent support for ERP, CRM, and e-commerce products, and robust security features with advanced error-handling functions.

Understand Suitetalk Web Services

SuiteTalk Web Services is a comprehensive tool that enables seamless integration. Users can leverage its capabilities to connect NetSuite with external applications or services. SuiteTalk supports industry-standard protocols, making it versatile and adaptable to different integration scenarios.

Consider Suitescript For Customization

SuiteScript, another NetSuite technology, allows for customization and automation of business processes. While SuiteTalk handles external integrations, SuiteScript is ideal for tailoring NetSuite to specific business needs. It supports JavaScript, providing flexibility for customizations and advanced scripting.

Explore Prebuilt Connectors Or Integration Platforms

Prebuilt connectors or NetSuite integration platforms are viable options for businesses with limited resources or expertise in SuiteTalk and SuiteScript. These solutions simplify the integration process, offering predefined connectors and tools that streamline data flow between NetSuite and other systems. This can significantly reduce the setup time and ensure efficient operations.

Test The Integration

Before deploying the integration of the NetSuite POS system in a live environment, it’s crucial to thoroughly test the setup. This involves checking data synchronization, verifying that processes run smoothly, and addressing any issues that may arise during testing.

Monitor And Optimize

Once the integration is live, continuous monitoring is essential. Regularly check for updates, optimize configurations, and ensure that the integration meets the evolving needs of the business. Swiftly address any issues to ensure the continuous and seamless flow of data.

In summary, setting up NetSuite integration involves creating a NetSuite account, configuring web services preferences, setting up user accounts, and leveraging NetSuite technologies like SuiteTalk and SuiteScript. Prebuilt connectors or NetSuite integration platforms offer efficient alternatives for businesses seeking a more streamlined process. Thorough testing and ongoing monitoring contribute to a successful and robust integration solution.

How To Select The Best NetSuite POS System Integration For Your Business

Selecting the best integration for your business is a critical decision that can significantly impact operational efficiency, data accuracy, and overall productivity. Here’s a guide to assist you in navigating the process and making an informed choice:

• Define Integration Objectives: Clearly outline your integration goals. Identify the specific business processes or data points that need integration. Whether it’s connecting your CRM with your accounting software or automating data transfer between different departments, having a clear understanding of your objectives is the first step.
• Assess Compatibility: Ensure that the integration solution is compatible with your existing systems and technologies. Compatibility issues can lead to data errors, delays, or even system crashes. Look for integrations that seamlessly work with your current infrastructure, applications, and databases.
• Consider Ease of Use: A user-friendly interface and intuitive setup can save time and resources during implementation. Choose an integration solution that doesn’t require extensive technical expertise for day-to-day management. A well-designed interface simplifies configuration, monitoring, and troubleshooting.
• Evaluate Scalability: Consider your business’s future growth. The selected integration of the NetSuite POS system should be scalable to accommodate an increasing volume of data, users, or additional applications. Scalability ensures that your integration solution remains effective as your business expands.
• Assess Real-Time Capabilities: Depending on your business needs, evaluate whether real-time data integration is essential. Some processes may require immediate updates, while others can operate effectively with periodic synchronization. Ensure the integration solution aligns with your desired level of real-time functionality.
• Ensure Security and Compliance: Security is paramount when integrating systems, especially when dealing with sensitive data. Ensure that the integration solution adheres to industry standards for data security and compliance. Look for features such as encryption, secure protocols, and compliance certifications.
• Review Vendor Reputation: Research the reputation of the integration solution provider. Check customer reviews, testimonials, and case studies to understand the experiences of businesses similar to yours. A reputable vendor is more likely to provide reliable support, updates, and ongoing improvements.
• Support and Maintenance: Assess the level of support and maintenance provided by the integration solution vendor. Look for a provider that offers timely customer support, documentation, and training resources. Consider whether the vendor regularly updates the integration solution to address emerging challenges and ensure compatibility with software updates.
• Cost Analysis: Understand the total cost of ownership, including upfront costs, subscription fees, and any additional expenses related to customization or support. Consider the return on investment (ROI) and weigh the costs against the benefits the integration will bring to your business.
• Trial Period: Whenever possible, opt for NetSuite POS system solutions that offer a trial period. Testing the integration in a real-world scenario allows you to assess its performance, usability, and compatibility with your business processes before making a long-term commitment.
• Future Integration Potential: Consider the potential for future integrations. Choose a solution that can adapt to evolving technologies and seamlessly integrate with new applications or systems that your business may adopt in the future.

By carefully considering these factors, you can choose the integration solution that best aligns with your business needs, ensuring a smooth and effective integration process of the NetSuite POS system that enhances overall efficiency and agility.

Top 5 POS System Integrations With Netsuite

ConnectPOS

ConnectPOS stands out as an exceptional Point of Sale (POS) solution designed specifically for NetSuite, making it a standout choice in the market. With a multitude of practical features, this versatile POS system addresses common challenges faced by retail stores.

Taking innovation to the next level, ConnectPOS has collaborated closely with NetSuite to create an outstanding NetSuite POS system. This collaboration provides businesses with a comprehensive 360-degree view of their customers’ purchase history and preferences. This, in turn, empowers businesses to offer personalized experiences that nurture customer loyalty and satisfaction.

Moreover, ConnectPOS and NetSuite’s partnership extends to facilitating seamless integration with various secure payment gateways, allowing customers to make payments directly without incurring transaction fees.

Key Features:

• Accessibility on any device, be it a PC, laptop, mobile, or tablet, online or offline.
• Enable swift payment methods including cash, cards, click & pay, mobile money, or various payment gateways.
• Empower customers to effortlessly scan products and complete transactions directly from their devices using the PWA Consumer app, eliminating wait times.
• Customize receipt templates with your store’s logo, website, and address for diverse purposes.

In summary, ConnectPOS, in collaboration with NetSuite, delivers a feature-rich NetSuite POS system that not only resolves traditional retail challenges but also enhances the overall customer experience and facilitates efficient, personalized transactions.

Boulevard

Introducing Boulevard, the ultimate solution meticulously crafted for businesses operating on appointment-based models such as spas, salons, and barbershops. This all-in-one scheduling software suite is purpose-built to empower seamless business operations, offering a comprehensive array of features tailored to your specific needs.

Boulevard POS seamlessly integrates with the NetSuite POS system, facilitating effortless synchronization of your product and sales data. This integration empowers you to efficiently manage your inventory within the NetSuite platform while selectively syncing specific items to Boulevard for in-store purchases.

With Boulevard’s dedicated iPad application, front desk administrators gain a user-friendly tool to effortlessly handle walk-ins and capture vital customer contact information. Moreover, salons can initiate and execute marketing campaigns, promote products, categorize clients, and solicit ratings and feedback.

It’s essential to highlight that Boulevard NetSuite POS hardware exclusively supports iPads operating on iOS version 13 or above.

Key Features:

• Boulevard ensures precise control over stock levels, offering a robust inventory management system to streamline operations. Benefit from a seamless inventory management experience within NetSuite, allowing for efficient control and synchronization of inventory data.
• Embrace modern payment methods with Boulevard, enabling your business to accept contactless payments through NFC, Apple Pay, and Google Pay.
• Guarantee secure transactions by accepting EMV-compliant payments through chip cards, prioritizing both convenience and safety.

• Boulevard facilitates both online and POS payments, providing a customized EMV (Europay, MasterCard, and Visa) terminal for a flexible and secure transaction process.

Vend POS (by LightSpeed)

Experience the seamless integration of POS and NetSuite systems with Vend’s NetSuite POS solution, a comprehensive all-in-one system. This innovative solution is not only built within the NetSuite framework but is also hosted within it, ensuring a harmonized workflow for retailers. 

With Vend POS, all the essential workflows needed to run a business are effortlessly in place. This includes the integration of one of the leading ERP systems—NetSuite POS system—alongside the capabilities of Vend as a retail app, effectively managing stock ordering, fulfillment, and exchanges within warehouse management.

A standout feature of this solution lies in its automatic integration of all POS and NetSuite system data. This automation proves invaluable, saving retailers significant time and costs by efficiently handling intricate tasks such as inventory management and supply chain management.

Key Features 

• Online inventory management with reordering and tracking capabilities.
• Customer service tools encompass marketing, invoicing, and loyalty programs.
• Integrated payments for expedited checkouts and minimized errors.
• Robust protection against threats through endpoint management, ensuring PCI/GDPR compliance.

Adyen

Business proprietors will find immense value in the diverse array of features offered by this point-of-sale system. Adyen presents an all-encompassing solution by seamlessly integrating in-store, online, and app-based transactions. Through the integration of Adyen’s global payment platform with NetSuite’s premier cloud ERP and commerce platform, businesses gain the capability to accept payments in any currency and through every payment method available.

Notably, Adyen stands out by refraining from imposing monthly setup, integration, or closure fees. Instead, businesses are subject to a transparent fee structure, comprising a processing fee of $0.11 plus a payment method fee for each transaction. The payment method fees are variable, and contingent on the specific method employed.

To illustrate, utilizing the ACH Direct Debit payment method incurs a flat fee of 3%. Consequently, the transaction cost with Adyen POS for the NetSuite POS system would amount to $0.11 plus 3% for ACH Direct Debit transactions.

Key Features:

• Adyen POS enables businesses to create a branded experience, customize payment processes, apply discounts, and establish recurring payment structures, providing tailored and cohesive customer interaction.
• With an AI-powered risk system, Adyen equips businesses with advanced tools to prevent and mitigate fraud attacks, ensuring secure and trustworthy transactions.
• Adyen POS facilitates payment acceptance at various touchpoints, including cash registers, mobile devices, and web browsers, all seamlessly integrated through API functionalities. This versatility ensures a convenient and accessible payment experience for customers across different channels.

NetScore POS 

NetScore POS stands out as an indispensable system, seamlessly streamlining customer-facing sales within retail environments. This cloud-based application offers flawless integration with NetSuite POS system and NetSuite ERP and caters to diverse retail settings, including point-of-sale terminals, front counter operations, mobile retail, and showrooms.

Adaptable to both iOS and Android operating systems, this versatile NetSuite POS software is compatible with an array of devices, including retail terminals, touchscreen monitors, tablets, and mobile devices. Its Bluetooth technology further enhances convenience, facilitating easy connections to scanning devices, receipt printers, and credit card processing equipment for heightened operational efficiency.

Key Features:

• Efficiently process payments using various methods, including credit cards, debit cards, and cash, ensuring swift and hassle-free transactions.
• Add items seamlessly using product icons or barcode scanning, streamlining the process and minimizing potential errors.

• Utilize the full-view search feature to quickly search inventory across all stores and distribution centers, ensuring accurate and efficient stock management.
• Access comprehensive customer histories, including order and return information, as well as loyalty points, facilitating personalized interactions and improving customer satisfaction. Manage item returns, exchanges, store credits, and refunds with ease, providing a seamless experience for both customers and staff.

In essence, NetScore POS emerges as an indispensable solution, offering a user-friendly interface and a suite of features designed to enhance operational efficiency and elevate the customer experience in diverse retail settings.

FAQs About The Netsuite POS System

Here’s a set of frequently asked questions (FAQs) about the NetSuite Point of Sale (POS) system:

How does NetSuite POS handle customization for different business needs?

NetSuite POS system offers a highly customizable interface, allowing businesses to tailor workflows and appearances to meet the specific requirements of their store locations. This adaptability ensures that the POS system aligns seamlessly with unique business processes and branding.

What hardware is compatible with NetSuite POS, and does it support offline operations?

NetSuite POS is designed to work with various register types and supports peripheral equipment such as barcode scanners, mouse and keyboard, tap screen interface, and virtual keyboards. Notably, it can function offline during temporary internet or network outages, ensuring uninterrupted operations.

How does NetSuite POS integrate with the broader NetSuite application?

NetSuite POS system integrates seamlessly with the NetSuite application, providing Enterprise Resource Planning (ERP) tools for managing items, pricing, and other business aspects. The integration involves periodic synchronization through a cloud-based distribution server, ensuring that data remains up-to-date.

In which countries is NetSuite Point of Sale available?

NetSuite Point of Sale is available in various countries, including Australia, Canada, England, New Zealand, and the United States. This global availability makes it suitable for businesses operating in diverse geographic regions.

Does NetSuite POS support third-party payment gateways?

Yes, the NetSuite POS system seamlessly integrates with third-party payment gateways. This feature allows businesses to handle credit or debit card authorizations and other payment types securely, ensuring a smooth and reliable payment processing experience for customers.

How does NetSuite POS ensure data security and user access control?

NetSuite POS employs role-based permissions, ensuring that users, whether sales associates or managers have access only to operations relevant to their roles. The system follows Payment Application Data Security Standards (PA-DSS) for password management, enhancing overall security.

These FAQs provide an overview of the key aspects of the NetSuite POS system, addressing common queries that users may have about its features, functionality, and benefits.

Conclusion

As the retail landscape continues to evolve, adopting a comprehensive solution like NetSuite POS ensures immediate operational enhancement and future-proofing for the industry’s dynamic demands. With the knowledge this guide shares, businesses can confidently embrace the NetSuite POS system to propel their retail endeavors to new heights. If you need more understanding about this system, feel free to reach out to us anytime.