Revel POS is a well-known system for businesses in retail and hospitality. However, when it comes to choosing a POS system, the quality of customer service can be just as important as the features it offers. In this review, we’ll take a closer look at Revel POS customer service, examining how well it supports businesses through its various channels, response times, and overall customer feedback.
Highlight:
- Revel POS is a cloud-based, iPad-compatible system for retail and hospitality businesses.
- Revel POS provides multiple support channels but has mixed reviews regarding response time and issue resolution.
Overview of Revel POS
Revel POS is a cloud-based POS solution for businesses of all sizes, with a strong focus on retail and hospitality. Since its launch in 2010, Revel POS has expanded significantly, providing features that help businesses manage inventory, employees, sales, and customer relationships more efficiently.
The system is recognized for its flexibility and ability to scale, making it a popular option for small and medium-sized businesses, as well as larger enterprises. It operates on iPads, offering a sleek and user-friendly interface. Moreover, its cloud-based design allows businesses to access real-time data from any location, which aids in making informed decisions.
The strength of Revel lies in its comprehensive feature set, which ranges from basic transaction processing to advanced analytics and reporting. The system integrates with various third-party applications, enhancing its functionality. While its features and ease of use are often praised, the quality of customer service remains a critical factor that could influence a business’s decision to adopt Revel POS.
Evaluating Revel POS Customer Service
This section reviews Revel POS customer service across several key areas:
Support Channels
Revel POS provides multiple ways for customers to seek help, including phone, email, and live chat. They also offer an online knowledge base with articles, guides, and troubleshooting tips. Having various channels gives users the flexibility to choose the most convenient method of communication.
However, the effectiveness of these channels isn’t consistent, with some users reporting challenges in reaching a representative through certain methods.
Response Time and Resolution Efficiency
Response time is a critical factor in evaluating customer service, and Revel POS receives mixed feedback in this area. Some customers experience prompt responses and quick resolutions, while others face delays that disrupt their business operations.
The efficiency of issue resolution also varies. Some users praise the thoroughness of the support team, while others express frustration over unresolved issues and the need for repeated follow-ups.
Customer Feedback and Reviews
Customer feedback on Revel POS customer service is a mixed bag. On platforms like Trustpilot and G2, reviews range from highly positive to extremely negative. Some customers commend the support team for their professionalism and knowledge, while others criticize the lack of responsiveness and the time it takes to resolve issues.
This inconsistency in service quality is a recurring issue, raising concerns for businesses that need dependable and timely support.
Training and Resources
Revel POS provides various training resources to help clients get the most out of their system. These include webinars, video tutorials, and a comprehensive online knowledge base. While these resources are valuable, the availability of live, personalized training sessions is limited, which may be challenging for businesses that require tailored guidance.
Self-service resources are generally well-received but may not be sufficient for all users, particularly those new to POS systems.
Customer Service Performance Metrics
Revel POS tracks various performance metrics to gauge the effectiveness of their customer service. These metrics include first response time, resolution time, customer satisfaction scores, and ticket volume. Although these metrics are intended to improve service, customer reviews suggest that real-world performance sometimes falls short.
High ticket volumes and extended resolution times are some of the issues that have been reported, suggesting that Revel’s customer service may struggle during peak periods or when dealing with complex issues.
Getting On-time Support from ConnectPOS
ConnectPOS is a leading POS system known for its robust features and user-friendly interface, tailored to meet the needs of various industries, including retail and service sectors. What sets ConnectPOS apart is its commitment to providing exceptional customer support, ensuring that businesses can rely on the system without worrying about technical issues disrupting their operations.
Compared to Revel POS, ConnectPOS offers a more streamlined and efficient customer service experience. Businesses that depend on timely support will find ConnectPOS particularly reliable, thanks to its quick response times and effective issue resolution. The support team is highly skilled and deeply familiar with the system’s intricacies, allowing them to address even the most complex issues swiftly.
ConnectPOS offers multiple support channels, including 24/7 live chat, email, and phone support. However, what really distinguishes ConnectPOS is its focus on resolving issues during the first contact, minimizing the need for follow-ups. This approach not only saves time but also reduces downtime for businesses, which is crucial in fast-paced environments.
In addition to ongoing support, ConnectPOS provides personalized onboarding and training sessions, ensuring that businesses can start using the system effectively from day one. Customer feedback on ConnectPOS support is overwhelmingly positive, with users praising the professionalism, knowledge, and responsiveness of the team. The company is proactive in seeking customer feedback to refine its service, which is reflected in the consistently high ratings it receives across various review platforms.
FAQs: Revel POS Customer Service
1. Is Revel a good POS system?
Yes, Revel POS is a robust and flexible system that offers a wide range of features tailored to various industries. However, while its functionality is generally well-regarded, the quality of customer service has received mixed reviews, which may be a consideration depending on your business needs.
2. How do I contact Revel POS customer service?
Revel POS customer service can be contacted through phone support, email, and live chat. Additionally, users can access a comprehensive online knowledge base for self-service support.
3. Are there any additional costs for customer support?
The cost of customer support may vary depending on the level of service required. Some advanced support features or premium services might incur additional fees, so it’s advisable to check with Revel directly for detailed information.
Conclusion
Revel POS is a robust and versatile POS system with features that meet various business needs. However, Revel POS customer service can be inconsistent, with some users enjoying excellent support while others struggle with delays. Reliable customer service is essential for maintaining smooth operations, especially with critical tools like a POS system.
In case you’re looking for an alternative POS system that better matches your business requirements, contact us!
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