Choosing the right Point of Sale (POS) system can make or break your retail business. NetSuite POS stands out in the market as a comprehensive solution that connects your sales, inventory, and customer data in one platform. This Netsuite POS review will help you decide if NetSuite POS matches your business needs and goals. We’ll examine its main functions, pricing, and real user experiences to give you a clear picture of what to expect.
Highlights:
- Native NetSuite POS integrates seamlessly with the full NetSuite ERP, providing real-time inventory tracking, centralized data management, and a unified omnichannel experience.
- While NetSuite POS offers strong integration with NetSuite’s ecosystem, its high cost and complex setup make it more suitable for mid-to-large retailers already using NetSuite rather than small businesses looking for a standalone POS solution.
Overview of NetSuite Point of Sale
NetSuite POS is a cloud-based retail management system that works across all industries and business sizes – from small shops to large enterprises. The platform unifies the shopping experience by letting customers buy, pay, and receive products from any location.
The system helps retail staff deliver personalized customer service and build shopper loyalty through built-in features including:
- Mail order processing
- Commission management
- Employee management
- Marketing campaign tools
Originally established in 1998, NetSuite became a leader in cloud-based ERP software for mid-sized retailers. Oracle’s acquisition in 2016 merged NetSuite’s cloud solutions with Oracle’s extensive resources, creating today’s NetSuite POS. The system can be customized to fit specific business needs and operates in multiple countries, supporting sales management across international locations.
A Comprehensive NetSuite POS Review
Netsuite POS Features
SuiteCommerce InStore gives retail staff a mobile app to serve customers better, leading to more sales and stronger customer relationships.
Features include:
The mobile point of sale runs on tablets and other devices with a simple touch screen. Staff can complete standard transactions like purchases, returns, and exchanges through clear, easy-to-use digital tools.
- Omnichannel experience
The connected shopping system lets customers create lists and shop through websites, phones, or stores. Their selections and cart items stay in sync across all shopping channels.
- Enhanced Customer Profiles
Staff can access detailed customer information in one place. This includes spending patterns, purchase frequency, return history, support requests, product preferences, and loyalty rewards. The combined data helps staff understand and assist each customer.
- Live Inventory Tracking
The system shows current stock levels across all company locations. Customers can buy items from any store or warehouse in a single purchase, even when products are in different places.
- Smart Product Suggestions
The system recommends matching or related items based on store rules and buying patterns. Sales staff can show customers products that match their interests and complement their selections. Recommendations are adjusted based on local buying trends and store location, making each suggestion relevant to the customer.
- Role-Based Security
The system sets specific access rights for each staff role. Store owners can control what different team members can see and do. Administrators, managers, bookkeepers, merchandising teams, and clerks each get the right tools to do their jobs while keeping business data secure.
- Live Sales Data
Managers can track store performance as it happens. The system updates sales figures, staff results, and cash drawer status in real-time. This quick access to sales numbers helps managers make smart decisions about staffing and inventory right when needed.
Ease of Use
NetSuite comes with many tools for business operations. Most employees need dedicated time to learn the platform’s full capabilities. NetSuite data shows that businesses working with certified professionals achieve better system deployments and higher financial returns on their investments.
Support Services
Basic Support Package:
- Severity 1 (Emergencies): 24/7 phone assistance
- Severity 2 (Regular issues): Online help during business hours
Premium Support Package (Extra Cost):
- Severity 1 & 2 issues: 24/7 phone and online assistance
- Severity 3 & 4 (Minor issues): Online help during business hours
Every NetSuite subscriber gets:
Access to SuiteAnswers technical database
- Entry to NetSuite User Community
- Online support resources
Pricing
NetSuite POS and Retail Manager run on a subscription model. Small businesses pay $99 monthly per user. Companies with over 1,000 users see rates between $50-$70 monthly per user. The company creates custom pricing packages based on each business’s specific needs, including special rates for global enterprise clients.
Implementation costs scale with business size and project complexity. Small business setup starts near $5,000, while large enterprise implementation can reach $50,000. Most businesses complete their setup in 4-12 weeks, with timing based on needed customizations and system integrations.
Is NetSuite POS the Right Choice for Your Business?
NetSuite SuiteCommerce makes sense for retail businesses that need a complete POS and retail management platform. The system connects all parts of your operations and gives you full insight into order processing and tracking.
The right choice depends on your business size, budget, and needs. Small retailers might find simpler alternatives work better while growing multi-channel businesses can benefit from NetSuite’s comprehensive tools.
During the Netsuite POS review, take into consideration the following pros and cons of NetSuite POS!
NetSuite POS Advantages
NetSuite POS can bring various benefits to your business:
- Seamless omnichannel shopping experience
The system brings together in-store and online sales channels. Store staff and website managers work from the same central database of products, orders, and customer details, creating a smooth buying process across all platforms.
- Real-time stock control
The system tracks inventory levels as they change. It shows current stock numbers, orders new items automatically when supplies run low, and keeps precise records of product movement. This helps prevent stock shortages, cuts down on lost merchandise, and lets you stock the right products at the right time.
- Integrated customer management
Sales staff can view complete customer histories and preferences through built-in CRM tools. They use this information during each interaction to give personalized service that leads to more sales and repeat business.
- Real-time sales performance tracking
The system constantly updates sales data, showing you key numbers including store performance metrics, individual staff member results, and daily cash handling figures. This immediate access to sales information guides better business choices and helps improve customer service.
- Customizable and user-friendly interface
Store staff can quickly handle sales and find customer details through an easy-to-use screen layout that fits your needs. Fast checkouts and personal touches make shopping better for your customers.
- Security features
The system keeps data safe through encrypted files, carefully controlled access, and regular security checks. This guards both customer information and money transfers.
- Scalability
Since everything runs in the cloud, the system grows alongside your business as you add new store locations.
NetSuite POS Disadvantages
Besides a robust feature set, NetSuite POS also has some limitations to consider:
- Lack of fixed pricing plans
The system’s pricing changes based on extra features and a number of users you add. This makes it hard for small businesses to plan their budgets since final costs aren’t clear upfront.
- Support restrictions
Basic plans only get help during regular business hours. Getting 24/7 support means paying more for Premium or Advanced packages. This leaves businesses stuck if they need urgent help late at night or on weekends.
- Time-Consuming Setup
The system takes a while to install and learn properly. Staff need extensive training to use it well, which can slow down your business and affect customer service as everyone adjusts to the new system.
Alternative NetSuite POS Option for Businesses
ConnectPOS stands as a strong alternative to NetSuite POS, bringing cloud-based technology to retail businesses. The system connects in-store and online sales through one platform, letting staff access sales tools from any device.
Store employees can help customers quickly with mobile checkout options and digital catalogs. Shoppers who prefer independence can use self-service kiosks or their smartphones to browse products and make purchases.
The platform integrates directly with major eCommerce systems, making inventory management simple across physical and online stores. Business owners can track real-time sales data, staff performance, and product trends through the central dashboard.
ConnectPOS supports various payment methods and handles returns or exchanges between channels. The system stores historical data to help businesses make smart decisions about stock levels and marketing strategies.
Final Thoughts
The Netsuite POS review has shown you strong order management capabilities and system integration that work well for large retail enterprises. Its complete visibility across operations makes it a solid choice for businesses needing deep control over their retail processes.
For businesses seeking a more adaptable cloud-based solution, ConnectPOS provides a compelling alternative. This modern POS system combines in-store and online sales while maintaining the robust features retailers need.
Ready to explore a flexible, cost-effective POS solution? Contact ConnectPOS today. Our team will help you find the right POS setup for your business needs.
FAQs: NetSuite POS Review
Is NetSuite POS right for my business?
NetSuite POS fits retail enterprises that need a complete system integration. It excels in order management and gives users total control over their business operations through one integrated platform.
How much does NetSuite POS cost?
NetSuite POS adapts to businesses of different sizes and complexity. The final price includes implementation services, hardware costs, and ongoing support. Contact NetSuite sales representatives for a personalized quote.
Which operating systems are NetSuite POS compatible with?
NetSuite POS works on both iOS and Windows devices. Oracle specifically recommends Microsoft Surface Pro devices for running their Windows application.
What is Netsuite POS review for customer support?
NetSuite backs its POS with comprehensive support options including:
- Phone support
- Online knowledge base
- Troubleshooting guides
- Implementation services
- Customer training
Contact their sales team for specific details about support packages and response times.
ConnectPOS is a all-in-one point of sale solution tailored to meet your eCommerce POS needs, streamline business operations, boost sales, and enhance customer experience in diverse industries. We offer custom POS with features, pricing, and plans to suit your unique business requirements.
