The Pros and Cons of Cashback reward program

Cashback is a technique that has become popular in recent years with eCommerce businesses in particular and the retail industry in general. Depending on the program and the merchant, shoppers can receive about 1 to 15% of their spending back. Cashback, therefore, promises to be a vibrant market as consumers can improve purchasing power and sellers can attract more customers. In this article, we would like to introduce the cashback reward program and outline its advantages and disadvantages.

Overview of the Cashback reward program

Cashback reward relates to part of loyalty programs offered by credit or debit card companies. Cashback is the process of getting back some money that a consumer has spent on the internet. In other words, it’s a technique that allows online shoppers to get a partial refund of money spent on online purchases.

This program works on the principle that cashback sites must first have partnerships with eCommerce sites. To ensure that an eCommerce retailer offers refunds, users simply need to visit the website of the refund provider (card companies) and search for the website in question. In addition, the consumer must be a member of a refund service provider. Therefore, consumers will have to activate the service through the website, app, or extension when desiring to receive this offer. Once a buyer has reached a certain cumulative amount after multiple purchases, they will be able to receive their refund in different forms.

The Pros and Cons of the Cashback reward program

However, cashback reward programs also have certain pros and cons.

First of all, it brings many benefits to businesses. This program will assist in reaching a broader target audience and potentially adding more new customers. Through this program, brand visibility and reputation can also be improved. In addition, thanks to the combination of tracking aids, the seller will better understand the buying habits and enrich the customer’s data. Moreover, this offer will make the customer’s cart pay out quickly. From there, revenue and traffic on the retailer’s website will increase significantly. Notably, this is also a good tool to build customer loyalty and strengthen consumer confidence.

Talking about the downside, this technique has not been fully integrated into the buying habits of Internet users. Therefore, it is quite difficult for a seller to set up a fully personalized incentive program. For buyers, this program can cause overspending, bad credit records, low annual percentages, and higher interest rates for cardholders.

Integrating with the Cashback reward program

Despite its advantages and disadvantages, this cashback reward program is well worth the retailer’s application. To create and manage a program, merchants can install and integrate into their point-of-sale (POS) system. ConnectPOS is a leading system that helps businesses create and manage loyalty programs. For this cashback program, solution will also help retailers get complete personalization support.

Conclusion

Cashback reward programs, regardless of the minority disadvantages, have outstanding advantages, which are worth the experience of users. Contact us if you are looking for support for this program of your business.