Top 15 E-commerce Order Fulfillment Companies In Philippines (Updated 2024)

In today’s thriving e-commerce ecosystem, efficient order fulfillment is paramount for success. This article presents an updated list of the top 15 e-commerce order fulfillment companies in the Philippines for 2024, offering tailored solutions to drive business growth in the digital era.

What Do E-commerce Order Fulfillment Services Do?

E-commerce fulfillment services from order fulfillment companies vary slightly from one warehouse to another, but here are the key functions most of them typically cover:

• Warehousing And Storage: A reliable fulfillment center provides ample warehouse space equipped with racks, hoists, and pallets to ensure safe storage and easy retrieval of your items.
• Picking And Packing: Once an order is placed, the fulfillment center swings into action. Whether through manual labor or automated systems, items are selected, inspected, and meticulously packed for shipment. It’s worth noting that certain platforms, like Amazon, may have specific packaging requirements.
• Shipping: The packed products are then handed over to trusted carriers to guarantee secure and timely delivery to your awaiting customers.
• Order Management: Fulfillment services from order fulfillment companies keep you and your customers informed throughout the order’s journey. Automated notifications keep you updated on order statuses, while customers receive timely updates on their package’s whereabouts.
• Inventory Management: Efficient inventory management ensures the right stock levels are maintained in the warehouse. Fulfillment centers alert you when stock levels dip below a predetermined threshold, allowing you to replenish supplies promptly.
• Returns Management: While not offered by all fulfillment centers, returns management is a valuable service to consider. For those that do provide it, they handle the return process from start to finish, including item inspection, processing, and restocking for potential resale.

The Advantages Of Delegating Your E-commerce Order Fulfillment

Starting with your online store from your basement, you might not see the necessity of an e-commerce fulfillment company. However, envision a scenario where your sales skyrocket, tripling, or even quadrupling in volume.

Suddenly, the need to dispatch orders promptly, possibly hundreds or even thousands a day, becomes imperative. As sales surge, fulfilling orders transforms into a full-time endeavor. It transcends the confines of a basement and spare time.

The demand necessitates investments in storage space, additional equipment, and manpower.

Enter e-commerce order fulfillment companies. They assist businesses in storing, processing, and shipping their products. Moreover, by leveraging powerful shipping apps, you can seamlessly manage your fulfillment strategy directly from your e-commerce platform’s dashboard.

These companies provide cost-effective access to inventory management infrastructure, sparing you the significant expense of setting it up independently. Additionally, they often handle returns, further easing the burden on your operations.

• Save time

An order fulfillment company operates like a well-oiled machine, managing every aspect of the fulfillment process, from storing products to delivering orders to your customers. By incorporating automation, they minimize the risk of human error, ultimately saving you both time and money in the long term.

• Focus on your core business

With the burden of tedious fulfillment tasks lifted from your shoulders, you can dedicate your energy to growing your business. 

Instead of scrambling to fulfill orders, you can invest more time in essential activities such as marketing your products, conducting product research to diversify your offerings, optimizing your website for a better user experience, and enhancing the overall customer journey. 

Partnering with order fulfillment companies can also streamline your operations, allowing you to focus on these critical aspects of your business without the logistical burdens of shipping and inventory management.

• Expand your shipping reach

Operating within a confined geographic area can limit your ability to fulfill orders efficiently. It’s challenging to cater to customers in distant locations when your packing room is based in a small area like Los Angeles. Many small businesses find themselves constrained to a single location due to this logistical strain.

However, leveraging e-commerce fulfillment centers can provide broader shipping coverage by establishing warehouses across various locations. This allows you to reach customers nationwide more easily. By coordinating with suppliers and directing them to send items to the nearest fulfillment center, you can optimize shipping efficiency and reduce transit times.

• Achieve faster delivery times

In today’s competitive landscape, swift delivery is imperative for customer satisfaction. Research indicates that 41% of buyers prioritize quick delivery when shopping online. Fulfillment centers play a crucial role in meeting this demand by maintaining networks of warehouses strategically positioned to fulfill orders based on customer location.

• Benefit from cost savings

Fulfillment companies capitalize on economies of scale, resulting in cost savings that they can extend to merchants. For instance, purchasing packaging materials in bulk for thousands of merchant goods proves more economical than acquiring smaller quantities for individual stores. 

Additionally, by fulfilling orders in bulk and negotiating lower delivery rates, fulfillment companies offer merchants more affordable shipping options.

Best Order Fulfillment Companies For the Philippines Market 

When considering the best e-commerce order fulfillment companies for your business, it’s essential to weigh the pros and cons of various options. Here, we’ve compiled some of the top choices to help you make an informed decision.

Amazon Multi-Channel Fulfillment (MCF)

Amazon MCF, distinct from Fulfillment by Amazon (FBA), caters to brands selling outside of the Amazon Marketplace.

Pros:

• Extensive fulfillment network leveraging Amazon’s robust eCommerce infrastructure.
• Transparent pricing with competitive rates.

Cons:

• Limited sales channels; certain platforms like Walmart and eBay prohibit the use of Amazon’s fulfillment service due to branding concerns.
• Lack of control over boxing or branding; packages bear Amazon branding.

Complemar

Complemar stands out as one of the most experienced e-commerce order fulfillment companies, boasting over 70 years in the industry and serving over 500 customers.

Pros:

• Comprehensive suite of services, covering various aspects of fulfillment.
• Specialized in refund management, ensuring efficient handling of returns.
• Guarantees exceptional accuracy in inventory management, order processing, and on-time delivery (99.99% accuracy).

Cons:

• Limited to five fulfillment centers, potentially impacting coverage and efficiency.
• No provision for international shipping, restricting expansion opportunities for businesses with global aspirations.

Deliverr

Deliverr positions itself as a game-changer in the realm of order fulfillment companies, touting its ability to elevate sales through two-day delivery services and express delivery badges.

Pros:

• Boasts a well-established network of strategically positioned warehouses, facilitating efficient order processing and fulfillment.
• Seamlessly integrates with numerous major platforms, streamlining operations for businesses across diverse eCommerce landscapes.
• Offers competitive and transparent pricing structures, ensuring cost-effectiveness for businesses of varying sizes.

Cons:

• Limited customization options for branding or packaging, potentially inhibiting brand identity reinforcement and customer experience enhancement.
• Customer support reportedly exhibits sluggish response times, potentially causing delays in issue resolution and support provision.
• Lacks support for buyer returns, which could pose challenges for businesses striving to maintain customer satisfaction and loyalty through hassle-free return processes.

eFulfillment Service (EFS)

eFulfillment Service emerges as a preferred choice, particularly among startups, owing to its flexible terms and competitive pricing structures without imposing order minimums or long-term contracts.

Pros:

• Offers cross-docking capabilities, particularly beneficial for crowdfunded ventures seeking swift order fulfillment without the need for storage.
• Provides a 30-day trial period, allowing businesses to test their services and assess compatibility before committing.
• Does not impose long-term storage fees, aligning with the needs of businesses seeking cost-effective solutions for their fulfillment needs.

Cons:

• Operates from a single warehouse, potentially limiting coverage and scalability for businesses with expansive operations or geographic reach.
• While offering unique cross-docking capabilities, the reliance on a single warehouse may introduce logistical constraints for businesses requiring broader distribution networks.

What distinguishes EFS from other contenders on this list is its provision of cross-docking services, enabling expedited order processing and shipment, particularly advantageous for crowdfunded ventures aiming to fulfill pledges promptly. 

FedEx Fulfillment

FedEx Fulfillment is one of the trusted order fulfillment companies and a leading third-party logistics (3PL) services provider, stands out in the industry for its comprehensive storage and order fulfillment solutions.

Leveraging their extensive experience, robust network, and deep industry knowledge, FedEx Fulfillment offers a range of services that distinguish them from other providers in the field.

Pros:

• International shipping services: With a global reach, FedEx Fulfillment facilitates seamless distribution across borders, catering to businesses with international operations.
• Extensive facilities: Boasting more than 600 facilities across the United States and Canada, FedEx Fulfillment ensures widespread coverage and efficient order processing capabilities.
• Pre-ordered item shipping: Offering the flexibility to ship pre-ordered items without the need for storage, FedEx Fulfillment streamlines fulfillment processes, enhancing speed and responsiveness.

Cons:

• Size limitations: FedEx Fulfillment cannot handle items exceeding 50lbs or dimensions of 18x14x8 inches, potentially restricting the scope of products eligible for fulfillment services.
• Lack of integration with Amazon: Not being integrated with Amazon, a major eCommerce platform, may pose challenges for businesses relying on Amazon’s marketplace for sales and distribution.

Flowspace

Flowspace, founded in 2017 by CEO Ben Eachus and CTO Jason Habert, initially aimed to address the challenge of warehouse space scarcity for smaller companies. 

Over time, Flowspace has expanded its offerings to include a wide array of fulfillment services, including picking, packing, and shipping. It has emerged as one of the leading order fulfillment companies in the industry.

Pros:

• Offering express shipping enhances the speed and responsiveness of order processing, meeting the demands of time-sensitive shipments.

Cons:

• Reports of slow customer support: Concerns regarding slow customer support may impact issue resolution efficiency and overall customer satisfaction.

Fulfillify (a division of Complemar)

Fulfillify operates warehouses strategically located in Rochester, New York; Harrisburg, Pennsylvania; Oklahoma City, Oklahoma; and Reno, Nevada. Despite having four warehouses, the company asserts its ability to serve 98.6% of the US population with one- to two-day ground shipping.

Pros:

• User-friendly software interface facilitates ease of use.
• Flexible month-to-month pricing model offers scalability.
• Provides real-time inventory tracking and monitoring capabilities.

Cons:

• Limited integrations with other platforms or systems.
• Restricted to only four warehouse locations, potentially impacting coverage and delivery speed.

Fulfillment.com (FDC)

Fulfillment.com (FDC) is an international fulfillment service committed to delivering products accurately and timely. It boasts a claimed success rate of over 99.8%.

Pros:

• Offers personal success manager for dedicated support and guidance.
• Features a real-time inventory dashboard for enhanced visibility and control.
• Provides international shipping services, facilitating global expansion.

Cons:

• The pricing structure is not transparent, leading to uncertainty regarding costs.
• Reports of frequent late shipments raise concerns about reliability and timeliness.

Fulfillment by Amazon (FBA)

Fulfillment by Amazon (FBA) stands as the premier choice for meeting Amazon’s stringent two-day shipping standard. It’s the preferred fulfillment service for Amazon sellers due to its extensive network and reliable performance.

Pros:

• Boasts a vast network of warehouses, ensuring efficient order processing and delivery.
• Offers Prime delivery speeds, enhancing customer satisfaction and loyalty.
• Provides comprehensive support, including handling returns and customer inquiries.

Cons:

• Enforces an open return policy, potentially increasing return rates and associated costs.
• Imposes strict item preparation requirements, demanding meticulous compliance from sellers.

MyFBAPrep

MyFBAPrep, founded by former Amazon employees, addresses the challenges posed by FBA’s strict prep requirements. It has expanded its services to cater to direct-to-consumer logistics and other marketplaces, establishing itself as one of the leading order fulfillment companies in the industry.

Pros:

• Offers an extensive list of eCommerce services and provides support via multiple channels.

Cons:

• Lacks direct integrations with platforms, potentially requiring manual processes for sellers.

Newegg Logistics

Newegg Logistics is a full-service logistics company known for its same-day shipping and high accuracy rates.

Pros:

• Manages returns and provides round-the-clock customer service.

Cons:

• Incurs steep fees for oversized items and has limited integrations with other platforms.
• Operates from only five warehouses, potentially limiting coverage and scalability.

ShipNetwork (previously Rakuten Super Logistics)

Similar to FBA, ShipNetwork is a derivative service that enables users to leverage an e-commerce platform’s established infrastructure.

Pros:

• Integrates seamlessly with various e-commerce platforms, enhancing compatibility and workflow efficiency.
• Accommodates a diverse range of products, spanning from nutraceuticals to hazmat materials, catering to varied business needs.

Cons:

• Imposes high minimum requirements, potentially limiting accessibility for smaller businesses.
• Faces criticism for slow customer service response times, impacting post-purchase support and issue resolution.

Red Stag Fulfillment

Red Stag Fulfillment stands out among order fulfillment companies for its unwavering commitment to reliable service, backed by concrete actions to uphold its promises.

Pros:

• Offers short-term contracts, providing flexibility for businesses.
• Specializes in handling oversized, high-value, or fragile products with care.
• Implements inconvenience fees to prioritize fast shipment times and meet delivery expectations.

Cons:

• Requires high minimums, potentially limiting accessibility for smaller businesses.
• Not suitable for lightweight items, limiting its applicability across product categories.
• Operates from only two locations, potentially impacting coverage and scalability.

Ruby Has Fulfillment

Ruby Has Fulfillment is a trusted 3PL known for its exceptional picking, packing, and shipping accuracy. It caters primarily to medium—to large enterprises.

Pros:

• Integrates seamlessly with over 60 e-commerce tools, enhancing efficiency and workflow management.
• Utilizes automated warehouse management systems for streamlined operations.

Cons:

• Criticized for lacking adequate customer service support, potentially impacting post-purchase experience.
• Operates from only seven distribution centers, potentially limiting coverage and distribution capabilities.

ShipBob

ShipBob, founded by ecommerce entrepreneurs, is a highly regarded fulfillment solution known for its popularity and rapid growth among order fulfillment companies of all sizes and selling platforms.

Pros:

• Offers an express shipping program to expedite order fulfillment and meet customer expectations.
• Provides international shipping services, enabling global expansion for businesses.
• Allows for custom branding and packaging to enhance brand identity and customer experience.
• Imposes no minimum order requirements, making it accessible to businesses of all sizes.

Cons:

• Faces criticism for slow customer service response times, potentially impacting the resolution of issues and inquiries.
• Reports exist of occasional instances of lost or delayed shipments, raising concerns about reliability and consistency.

Improve your order fulfillment with ConnectPOS’s innovative software

Improve your order fulfillment process with ConnectPOS‘s advanced order management software. Our solution is tailored to streamline operations and elevate customer experiences, ensuring a seamless and efficient workflow.

Key Benefits:

• Boost Efficiency: Automate and centralize order management to minimize errors and accelerate the fulfillment process.
• Instant Inventory Insights: Stay informed about stock levels in real time to prevent stockouts and manage inventory effectively.
• Seamless Collaboration: Facilitate smooth communication with shipping partners to ensure prompt order dispatch and customer satisfaction.
• Personalized Customer Engagement: Provide accurate delivery estimates and real-time order tracking to deliver an exceptional shopping experience and build customer loyalty.

FAQs about Order Fulfillment Companies 

1. What services do order fulfillment companies offer?

Order fulfillment companies offer a range of services, including inventory management, order processing, product picking and packing, shipping, return handling, and sometimes customer support.

2. How do order fulfillment companies work?

E-commerce businesses send their inventory to the order fulfillment company’s warehouse. When an order is placed on the business’s website, the order details are automatically transmitted to the fulfillment company, which then picks, packs, and ships the items to the customer.

3. What are the fulfillment methods for e-commerce?

E-commerce businesses typically use one of three fulfillment methods:

• In-house Fulfillment: Handling storage, shipping, and returns internally.
• Dropshipping: Purchasing products from suppliers as orders come in, with suppliers shipping directly to customers.
• Third-party Logistics (3PL): Outsourcing shipping tasks to a third-party provider, managing order fulfillment and delivery.

Conclusion

In summary, the highlighted order fulfillment companies represent the pinnacle of excellence in e-commerce order fulfillment in the Philippines. By partnering with these industry leaders, businesses can optimize operations and capitalize on opportunities for success in the ever-evolving online marketplace.

Should you wish to know more about ConnectPOS, feel free to reach out to us.